Does the shopping area access my personal information?
No. We only keep track of your user id and where you shop, so we can properly credit your account

There seems to be a discrepancy between the EcoPoints I've been credited and what I thought I would be credited. What do I do?
Contact us at CustomerCare@ecoperks.com and we'll try to resolve the discrepancy   


When will the EcoPoints I've earned appear in my account?
The amount of time between when you place your order with a merchant and when your EcoPoints appear in your account can vary widely, depending on the merchant. Some transactions may take up to 90 days to be recognized.   


Do I get EcoPoints every time I shop, or just the first time?
You get EcoPoints every time you shop, when you start your shopping session here.   


You get EcoPoints every time you shop, when you start your shopping session here.
Usually. Each merchant may not offer points for all of their products and services. You can get specific details on the information page for each merchant. To find the merchant information page for a merchant, click on the “more info” link on any shopping category page.  


What happens to EcoPoint I have earned if I have to return a purchase?
The EcoPoints will be deducted from your account if you have already been credited for the purchase. Usually, however, any returns will be completed before the EcoPoints initially appear in your account.   


Can I go directly to a merchant's web site? Or do I always have to start here?
In order to receive EcoPoints, you must begin your shopping here every time. It's the only way we can track your purchases.  


Why should I shop here?
Every time you begin your shopping here, you earn EcoPoints. You simply click on a merchant's listing and you'll earn points for the purchases you make during that session.   


Do I need a coupon code to take advantage of special offers?
In some cases you do. The coupon code will be given to you along with the special offer.   


How do I know how many EcoPoints I will receive from each purchase I make?
You will earn a different amount from each merchant, depending on what you buy at that merchant's site. We show you an estimated range. View the merchant's information page for specific details. We do not guarantee a specific amount. The amount displayed in the mall is an estimate.   


What does it mean if it shows an earnings range (e.g. 2-5%)?
Point earnings vary depending on the products you purchase from that merchant. See the merchant's information page for more details. You can view the merchant's information page by clicking on the “more info” link on any product category page.   


Why do I have to have JavaScript enabled in my browser to use Mega Mall? Is it safe?
JavaScript is a programming language that helps us display dynamic information on the site. The mall will not function without it. You can be assured that our JavaScript code is completely safe.  


I am a merchant and want to get my site listed in the mall. How do I do that?
Please contact Mall Networks , the company that operates the mall.  

How does the Give a Point, Get a Point work?
With every purchase you receive double EcoPoints. For every dollar you spend, one EcoPoint is for you to redeem for exciting rewards. The other point goes toward reducing the carbon impact of your purchase. EcoPoints can also be directed toward special community-based programs or organizations that help save the planet.